Terms of Sale

Full payment, including shipping and handling fees if applicable, is required to complete an order. No work will proceed until full payment is received. No refunds will be given for orders that have been received by prepress department.

One Day Rush Service

To qualify for one-day service, your order must be placed, all files uploaded, and all files approved by 5pm Pacific Standard Time. Orders placed Saturday or Sunday will be processed on Monday. Orders placed before the deadline will be shipped by 4PM Pacific Standard Time the next business day.

File Requirements

All images, after being enlarged or reduced for reproduction, will crop approximately 1/16" to 1/8" to allow for bleed. See the Digital Checklist for more details. We cannot process orders that do not meet the minimum requirements.

Turnaround Times

We start counting the turnaround time when you send your order to press. Orders sent to press after 5pm Pacific Standard Time will begin counting turnaround time the next business day. If you order a fax or hard copy proof, turnaround begins when we receive proof approval. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.

Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "On Hold-Need Artwork" and your turnaround time will be reset.

For jobs that do not have complete digital source files provided, turnaround begins when we have the photos and artwork needed to print your postcard, not from when the order is first submitted.

Turnaround time for accepted artwork is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on turnaround time is only allowed if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date the customer does not want us to process the order.

XpressPrint-Online assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Will Call

Will Call orders will be kept for 30 days from the delivery of the notification email. Orders left at XpressPrint-Online for more than 30 days will be considered abandoned and be recycled.

Changing Files Once Sent to Press

Once a job has been approved by customer and "sent to press" no changes are allowed to the artwork, job characteristics, or turnaround time. After an order has been sent to prepress department, the customer is responsible or paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by XpressPrint-Online on that order. In such cases, the customer will be charged a $15 cancellation fee.

Complaints

All complaints must be registered with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.

Proofs

Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof.

You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office.

XpressPrint-Online will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Please note that if you order a Next Day Hardcopy Proof your order must be placed, all files uploaded, and all files approved by 1pm Pacific Standard Time in order for us to promise a next day delivery. We reserve the right to charge an additional $15 per page if a customer requests a Next Day Hardcopy Proof for a multi-page document and or an additional $15 per proof if a customer requests more than one Next Day Hardcopy Proof on any order.

Sales Tax

All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with to first job.

Indemnification

The customer will indemnify and hold harmless the printer, XpressPrint-Online, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.